Information Technology informed Rajya Sabha today in written reply to
a question that the Telecom Regulatory Authority of India (TRAI)
issued "the Telecom Commercial Communications Customer Preference
Regulations, 2010" on 1st December, 2010 with the objective to provide
an effective mechanism for curbing Unsolicited Commercial
Communications. All the provisions of the said regulation have come
into force from 27th September, 2011. Prior to coming into force of
this regulation, on an average 47454 complaints were received per
month. (March 2010 to March 2011). The number of complaints has come
down after implementation of this regulation with effect from 27th
September, 2011. As per the data on Unsolicited Commercial
Communications (UCC) complaints lodged by customers with Access
Providers, a total of 5979 complaints were lodged by telecom customers
from 27th September to 15th November 2011.
As per the provisions of the regulations, the telecom customers have
to register with their service providers for registration in National
Customer Preference Registry. No complaints have been received
regarding the Access Providers refusing registration to new customers
with the National Customer preference Registry as intimated by TRAI.
---PIB
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